Privacy Policy

• Account and contact details, such as names, business names, email addresses, phone numbers, and authorised users.
• Loyalty activity, such as enrolments, visits, purchases, points, rewards, preferences, and campaign responses submitted through a participating business.
• Store and order information from connected platforms. If a business connects its Shopify store or another commerce platform, we receive the order information needed to run the loyalty programme, such as the customer's name and contact details, order identifiers, and order values.
• Billing and payment references. Payments are processed by third-party payment gateways; we receive only the transaction amount, currency, payment status, transaction reference, and a masked identifier for the payment method. We do not collect or store complete card numbers, card verification codes, UPI credentials, or other sensitive payment credentials on our systems.
• Technical and usage information, such as device, browser, IP address, access logs, and interactions with our website and service.
• Communications and support information you provide when contacting us.

• Provide, operate, secure, and support OrdrPro services.
• Manage loyalty accounts, points, rewards, campaigns, and analytics.
• Process subscriptions, confirm payments through the payment gateway, and provide customer support.
• Detect misuse, prevent fraud, and protect the service and its users.
• Meet legal, tax, accounting, and regulatory obligations.
• Improve our website, products, performance, and user experience.

A participating business determines why and how it uses its customers’ personal information. OrdrPro processes that information on the business’s behalf to provide the loyalty service. Questions about a specific loyalty programme, reward, or marketing message should normally be directed to that business first.

We do not sell personal information. We may share it only when necessary with:

• the participating business whose loyalty programme you joined;
• payment gateway providers, to process subscription payments and refunds, and commerce platforms such as Shopify, to receive or sync the order information a business has asked us to use for its loyalty programme;
• service providers supporting hosting, messaging, analytics, and support;
• professional advisers and authorities when required by law; or
• a successor in connection with a merger, acquisition, or business transfer.

Providers receive only the information needed for their role and must handle it under appropriate confidentiality and security obligations. Payment gateways and connected platforms process payment and store data under their own terms and privacy policies, which are available from those providers.

Our website and service may use essential cookies and local storage for login, security, preferences, and reliable operation. We may also use limited analytics to understand performance and usage. Browser controls can restrict cookies, but some service functions may then stop working correctly.

We keep personal information only for as long as needed to provide the service, comply with contracts and law, resolve disputes, and maintain security. Retention periods vary by information type and business instruction. We delete or anonymise information when it is no longer required.

We use reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, loss, misuse, or alteration. Payment transactions are handled by payment gateway providers that follow industry security standards such as PCI-DSS, and sensitive payment credentials never pass through our systems. No online service can guarantee absolute security, so account holders should use strong, confidential passwords and report suspicious activity promptly.

Depending on applicable law, you may ask to access, correct, update, or delete your personal information, object to or restrict certain processing, or withdraw consent. You may opt out of promotional messages using the instructions in the message or by contacting the participating business. We may need to verify your identity before acting on a request.

OrdrPro is intended for businesses and is not directed to children. Participating businesses must not knowingly submit children’s personal information without the consent and safeguards required by applicable law.

We may update this policy as our services or legal obligations change. We will revise the effective date and provide additional notice for material changes where appropriate.

For privacy questions or requests, contact sankalp@calculasx.com. Please include enough information for us to identify the relevant account or participating business.