Loyalty program
A loyalty program is a structured scheme that identifies customers at purchase and rewards repeat behaviour with points, tiers, cashback or benefits.
The three mechanics that cover most Indian restaurant and retail programmes are points (earn a percentage of spend, redeem at billing), tiers (better benefits as annual spend rises) and visit-based rewards (every Nth visit unlocks something).
The operational test of a programme is not the reward design — it is whether the counter can enrol and reward a customer in under ten seconds during a rush. Anything slower is quietly abandoned by staff.
A programme that does not require POS integration can launch in days using a mobile number or QR flow at the counter, and stays with you if you change your billing software later.
Track this without a spreadsheet
OrdrPro Loyalty identifies customers at billing, so metrics like this update on their own — with or without our POS.