Omnichannel loyalty
Omnichannel loyalty means a single customer identity and points balance that works consistently across all outlets, online ordering and any other sales channel.
Customers do not think in channels. If points earned at your flagship store cannot be redeemed at the mall outlet, the programme feels broken and enrolment stalls.
Practically this needs one customer record keyed to a mobile number, shared balances across outlets, and per-outlet reporting so each store manager still sees their own performance.
Track this without a spreadsheet
OrdrPro Loyalty identifies customers at billing, so metrics like this update on their own — with or without our POS.